We want you to love your purchase! If something isn’t right, here’s how we can help:

• Return Window: Returns accepted within 14 days of delivery.
• Condition: Items must be unused, unwashed, and in their original packaging with tags.
• Non-Returnable: Sale items, mystery boxes, and custom items unless defective.

How to Return

1. Email info@wearukiyo.com with your order number and return reason.
2. Ship the item back (customer covers return shipping unless the item is defective).

Refunds

• Refunds are processed to the original payment method within 7-10 days after approval.
• Shipping fees are non-refundable.

Exchanges

• Exchanges only for defective or wrong items.

Damaged Items

Report any damaged or defective items within 48 hours with photos.

For questions, email us at info@wearukiyo.com or through our instagram wearukiyo, Whatsapp: +974 55097426